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Thank you for choosing Noir Tattoo Supply. We stand behind the quality of our products, and we want you to be satisfied with your purchase. Here’s our Warranty Information to provide clarity on the terms and conditions:
1. Warranty Coverage:
• Noir Tattoo Supply offers a limited warranty on eligible products against defects in materials and workmanship.
• The warranty period begins from the date of purchase and varies depending on the product. Please refer to the product documentation for specific warranty details.
2. Exclusions from Warranty:
• The warranty does not cover normal wear and tear, misuse, modification, or accidental damage.
• Consumable items such as needles, grips, and inks are not covered under warranty.
3. Claim Process:
• To initiate a warranty claim, please contact our customer support at warranty@noirtattoosupply.com.
• Provide proof of purchase, a detailed description of the issue, and any relevant photographs.
4. Resolution Options:
• Noir Tattoo Supply reserves the right to repair or replace the defective product at our discretion.
• If the product is discontinued or unavailable, we may offer a comparable replacement.
5. Shipping Costs:
• Customers are responsible for shipping costs associated with returning the product for warranty evaluation.
• If the product is deemed eligible for warranty coverage, Noir Tattoo Supply will cover the cost of returning the repaired or replaced item.
6. Voiding of Warranty:
• Attempted repairs or modifications by unauthorized parties may void the warranty.
• Using the product outside of its intended purpose may also void the warranty.
7. Limitation of Liability:
• Noir Tattoo Supply’s liability under this warranty is limited to the repair or replacement of the defective product.
• We are not liable for any indirect, consequential, or incidental damages arising from the use of our products.
8. Returns and Refunds:
• Warranty claims do not automatically qualify for a refund. Refunds will be considered on a case-by-case basis.
• Refunds will be issued in accordance with our standard return policy.
9. Contact Information:
• For warranty inquiries, please contact our customer support at warranty@noirtattoosupply.com.
By purchasing from Noir Tattoo Supply, you acknowledge and accept the terms outlined in this Warranty Information. We appreciate your trust in our products and are committed to providing you with reliable and high-quality tattoo supplies.